Technical Author (Software)

Wimbledon, London, United Kingdom · PRO-TECH-AUTHOR

Description

Wimbledon, London. UK. (Keywords: technical author, technical writing, software writing, support content, SaaS, software, helpdesk, startup)

We are looking for a Technical Author with the right ambition and drive to focus on our support documentation for our helpdesk software, to help bring better online customer service to millions of customers.

What this means is that you'll be creating content to help support companies and organisations like Microsoft, HMRC, Valve Software, Panasonic, P&G, 1&1, Hotel Chocolat & the NHS provide incredible customer service to their own customers and stakeholders.

This role is a great opportunity for someone who is a proactive and innovative achiever, enjoys learning new technologies, experience the fast paced world of SaaS and who wants to become a key part of our growing team! This is our first dedicated Technical Author role, so we are looking for someone to take complete control of our support content across knowledgebase, guides and feedback.

We are currently ranked on the Deloitte Fast 500 and we have just moved into a new office in central Wimbledon, 4x the size of our old office, to allow for the expansion and growth of our team.

For more information about Deskpro, head to our Careers page.



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